What Does “Lifetime Warranty” Really Mean?
How many times have you heard companies claiming that they offer a lifetime warranty? Countless times right? And then you go to get something repaired or replaced only to find out it’s not covered? Gee thanks. “Did you read the warranty?” they ask you. Of course not, who does? You expect that when you buy a quality product that offers a lifetime warranty that when something breaks, they will replace it. Herein lies the unfortunate deception that many companies use.
A typical lifetime warranty reads like this: “Your product is warrantied against defects in material and workmanship for the life of the original purchaser. The original purchase will be registered in our database as proof of purchase. Any heir to the cookware must provide a copy of the original purchase for replacement. If your product has a heat control, cord, knob, or handles, such items will be warrantied for a period of one (1) year from the date of purchase. The manufacturer shall not be liable for any incidental or consequential damages, whether direct or indirect. Burned, warped, or pitted cookware is a result of improper use and is not covered under this warranty. If your cookware is damaged or destroyed by fire, abuse, accident, theft, or natural disaster, all original purchases may be replaced at 50% of the retail price at the time of replacement. A police/fire report, or a letter explaining the accident, must be submitted.”
Wow! So what are they really saying?
- The warranty only covers any defects from the manufacturer before you use it.
- The warranty is only valid if you provide proof of purchase.
- The parts most likely to break (cords, knobs, handles etc.) are only warrantied for 1 year.
- If anything goes wrong because of using it, it’s your fault and therefore isn’t covered.
Well, that’s not much of a warranty at all. In fact, after reading all that, I’d be afraid to use it for fear of voiding my warranty! A lifetime warranty is supposed to make you feel safe and secure. You shouldn’t have to be worried that if something breaks you are going to have to shell out more money. After all, you’ve probably already spent a pretty penny on it. Oh and it gets better. They offer you that warranty and then when you call to get something replaced you find out that they went out of business. Marvelous! Here’s how a lifetime warranty should read:
Your stainless steel cooking utensils have been manufactured by the PLATINUM Cookware Company, and each piece is warranted against defects in materials and workmanship, and that’s for a lifetime! But what’s the Healthy Solutions Advantage? Getting your cookware from Healthy Solutions means that if you burn it, break it, or drive over it with your car, Healthy Solutions will still replace it… for life. Not only is that an industry first, but it means you will have peace of mind knowing that Platinum will be the last set of cookware you will ever need.*
*This warranty gives you specific legal rights, and you may also have other rights, which vary state to state. All transportation charges and shipping expenses are the purchaser’s responsibility.
Now that warranty makes me feel safe, secure and confident. And when it comes from a company that’s been in business for over 37 years, you know they’ll be around to stand behind their products. That’s what you get with Platinum Cookware, an Unlimited Lifetime Warranty… as it should be.